Community Crisis Response FAQ

What does the Community Crisis Response team do?

Our Community Crisis Response team is a community-based public safety system to provide mental health first response for crises involving mental illness, homelessness, and addiction.

CRT deals with a wide range of mental health related crises, including conflict resolution, welfare checks, substance abuse, suicide threats, grief and loss, and more, relying on trauma-informed de-escalation and harm reduction techniques.

We are also active in responding to youth crisis in our schools. 

Who funds the Community Crisis Response Team?

Community Crisis Response is made possible by the funding of two grants.

Region 3 ABHI (Adult Behavioral Health Initiative) Grant:

  • This is the original mobile crisis grant (Adult and Children’s Mobile Mental Health Crisis Response Services)
  • Funds go towards paying for mobile crisis response throughout South St. Louis, Carlton, Lake, and Cook County

City of Duluth Crisis Grant:

  • Supplemental funds cover Community Outreach Workers, specifically designated to assisting residents within the city of Duluth. This money assisted in expanding our capability with outreach services such as:
    • ensuring continuity of care after a visit to local ED
    • coordinating welfare checks with DPD/LE (this has not yet started and is in development)
    • community/grief support (such as the Barry case)
    • community education and awareness surrounding Crisis Response and mental health.
  • The grant also pays for a Registered Nurse who works as a liaison between the DPD/CORE team and the Crisis Team to ensure best outcomes.
  • Community Coordinator was hired with this grant money to ensure community needs/desires specific to crisis response are understood and achieved. 

Are Community Crisis Response calls confidential?

Yes. Each individual we serve has a right to privacy, we do everything in our power to ensure that their identity and health information is protected. 

Is Community Crisis Response free?

Yes. All services are offered at no-charge to the recipient. This includes if our team makes the assessment that other services would be helpful, and chooses to provide transportation to said service.

Is the Crisis Line 24/7?

Our community crisis response teams hours differs by county. These crisis numbers wil always connect you with groups who are here to help.

South St. Louis County – 24/7

Carlton County – 24/7

Lake County – Monday – Friday 8:00 am – 5:00 pm calls from the crisis line go to the individual county. From 5:00 pm – 8:00 am our Crisis Response Team is on-call.

Cook County –  Monday – Friday 8:00 am – 5:00 pm calls from the crisis line go to the individual county. From 5:00 pm – 8:00 am our Crisis Response Team is on-call.

You can call our crisis lines ANYTIME. You will receive help. 

Is mental health based intervention training available to the public?

As of right now HDC’s crisis response training is only available to our crisis response team members. Interested in becoming a responder? Head to HDC Careers to see open positions with HDC.